Refund policy
Thank you for supporting our small business! Every slime is handmade with care, and we want you to have a great experience. Please read our policy before placing an order.
We do not accept returns or exchanges on any slime or accessories once they have been shipped due to hygiene and safety reasons.
Refunds are only offered in the following situations:
- You received the wrong the wrong item
- Your order was canceled before shipping
- Your order arrives damaged. Please contact us within 48 hours of delivery and include clear photos of the item and packaging so we can help resolve the issue
- Slimes are unopened within 15 days of delivery (extra charges will apply for return shipping)
We do not offer refunds for:
- Buyer's change of mind
- Dissatisfaction with a slime's texture, scent, or color
- Slime that has changed due to improper storage, exposure to extreme temperatures, or normal deterioration
- Delays caused by the shipping carrier after the package has been shipped
Incorrect Shipping Address:
Always double check your shipping address when placing an order (if it is accurate and whether it can receive packages)
If an incorrect or inaccurate address is entered by the customer and the package is returned to us, the order will be refunded once we receive the returned package. Original shipping charges are non-refundable.
If you would prefer your package to be reshipped instead of refunded, please contact us after the package has been returned. Additional shipping charges will apply.
Lost or Stolen Packages:
Once your order has been shipped, we are not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but cannot be located, please contact your local post office or shipping carrier for assistance.
Contact Us:
If you have any question or concerns about your order, please contact us. We are happy to help and will do our best to resolve any problems.